My garments are individually handcrafted to a high quality from my little studio in North Yorkshire UK, I take time to create, make and package with care and attention. I am here to help, if you receive your item faulty please contact me within 7 days and I will be happy to alter/replace or refund but please note I can only do this when I have received the faulty item back, I will immediately notify you on the status of your return after inspecting the garment.
Please contact me first if you would like a bespoke item, if you have requested a customisation please make sure you have clearly stated size, design and any other information you require.
Please note all made to measure items can take 6 week or more to make depending on requests, please contact me first
to discuss your ideas and timescales.
UK- All items will be sent First Class Recorded delivery with Royal Mail - tracking codes will be sent via email.
Rest of the world- All items will be sent First Class Standard Airmail which can take between 7-14 days for delivery however some items may take longer especially around busy holiday times or parcels may get caught up in customs. If you would like your parcels shipped tracked, please contact me first and you will be advised of any additional charges.
Please contact me if you have not received your item.
Dispatch notices will be sent via PayPal as soon as the item is shipped.
It is the buyer's responsibility to provide the correct address, please make sure of this.
It is also the buyer's responsibility to pay any customs, duties and taxes levied by the buyer's country.
If you have any other problems, please contact me.
Thank you for ordering with Born To Thread.